From the Top: Dodge Journey SXT Turns Man’s Opinion of American Automakers

A letter from a new and satisfied customer of Dodge.

This was passed along straight from the CEO’s office…a letter to Bob Nardelli from a man named Marty from Florida who — after 26 years of avoiding American automakers — bought a Dodge Journey SXT. And he loved it enough to become a serious Dodge and Chrysler LLC advocate.

There’s a lot of issues discussed within and we hope it inspires some discussion here. Here are some excerpts from his letter:

“Seems like you and your Company have taken a lot of flack recently about the tough conditions in the Auto Industry (sic). Most of it is not justified and mis-directed.”

“I am extremely impressed with the car. Great style and seating flexibility (for a family hauler, much more exciting that (sic) a mini-van. I looked at the Volvo XC90, Honda Pilot, and a Toyota Highlander. the Dodge was the better value by far! It used to be that foreign cars had more features and better quality for less money. Not the case anymore. I think they are now over-priced and I do not think there is any difference in quality.”

“I realize that many foreign autos are assembled here in America, providing jobs to Americans, but at the end of the day, the profit leaves the Country. I think the Public (myself included) and the Media have not given enough support to the Domestic Auto Industry. I am in favor of the Government assisting Chrysler and GM. You will pay it back, won’t you?? How is that a bailout? Sounds like a loan to me.”

For the full post, check out the Chrysler LLC blog here. What are your thoughts on all this? Do you feel like Marty? Or do you take issue with it? Let us know…


  • Truth

    Marty is correct with his comments. I purchased a Dodge Ram 1500 SLT in 2004 and have done nothing to it. I tell my neighbors that I am going to trade it in and they ask me why are you going to trade in a brand new truck. They don’t believe me when I tell them it is five years old. The big three have gotten very bad press over the years and that is because they didn’t make a good product 10 or so years ago. However, things have changed and their quality is just as good if not better then the imports. I really think it is sad that people don’t realize that manufacturing creates wealth and when you send it all out of the country then your country will eventually fail. It is already happening and people still don’t get it. They think the government can just throw billions of dollars at it and it will all go away. They think that everyone who gets laid off can find a job in a few weeks. Hopefully, now that this financial crunch is hitting everyone, people will finally realize the importance of manufacturing and how good American cars really are. Chrysler products are well built and if they aren’t you have a lifetime warranty anyhow. How much more assurance do you need?

  • http://po7s8e Clo

    I, like Matry, had not bought an American car in over 24 years (owning 2 Hondas & 4 Toyotas in that span). But when Dodge decided to remake the Challenger, I was hooked. I had several mopars going through high-school and college (but that was 70′s mopar) nothing since then caught my eye. I checked out the challenger form head to toe and realized it is a very well made car. The interior noise (or lack thereof) is comporable or better than any foreign car. The fit and finish are exceptional. The handling incredible. So on Nov. 21, 09 I took delivery of my 09 SRT8 6-Speed Challenger and I can honestly say this is the best car I have ever owned. If you decide to make a convertible one then I may have to get my wife one. Keep up the great work.

  • johnnymopar

    I agree, I like the Journey and have been pushing for it as my friend is in the market for a similar vehicle. She is undecided as of yet. I too have ordered a new Dodge for the first time in my life, a 2009 SRT 6 speed Challenger with all the options I could pay for. I think Chrylser makes good quality, attractive cars at awesome prices! People should stop raggin’ on them and give them a chance. However thier own dealers and strange shipping schedule may be hurting them. My car was ordered June 26th, 2008, after 3 dealers tried charging me 10,000 + over sticker. Fnally one said they’d sell it to me at full sticker and I laid down my depsoit. I am starting to have doubts if the car does come, if they will sell it me at sticker as they won’t sign a sales agreement or anything. I’m in Canada and I even tried to buy one from the US and support an American dealer but they said no warranty as I’m Canadian. I have tried very hard to give Chrysler my money for a car but my patience is running very low. This money was supposed to replace my daily work truck but I just liked the Challenger so much. I may just give up soon and buy a new work truck but please know I tried very hard to buy a Dodge and I am not a traitor. Long live Chrysler.

  • tommyboy

    on some products this is very true. on some it’s not. but generallly people don’t give the domestics a chance or just try to look on the down side all the time. good for this guy. like to see more letters like this.

  • SNOWMAN

    How long has Marty owned his car? How many miles has he put into it?
    Lets see if Marty can gives us an update at the 50k mile point. Perhaps at 100k miles. Make it a “milestone” party! Bob Nardelli blowing out a cake with 100 candles. Think of all that free publicity….!!Brake out the bubbly!

  • trek

    don’t hear much about the journey on tv. bring this marty to dc.

  • susan

    my husband and i purchased a journey back in april 08, one of the first in our area, from a local dealer whom has been a ford, lincoln, mercury dealer, has now signed on to selling dodges as well. but does very little to advertise it. i had read about the journeys on line and books and tv, so we went to test drive one and thought it was ok. so we bought it. but shortly after we’ve had two different recalls, and the dealer is slow to fix them, and i told the salesman and service person, that it made a weird noise when starting cold like a whining , and the transmission makes a noise as it shifts and the brakes or trans make a clunk when you shift, the they said that is all the nature of dodges. well if thats the case i’m very sorry i got one. right now i have it at another dodge dealer being look at to see if it is the nature or i’m just getting screwed over once again. if i wasnt burried under it, i’d sure get rid of it. even when i can, i will not ever buy another dodge product.